Frequently Asked Questions
Everything you need to know about our premium freeze-dried products.
What is the shelf life of your freeze-dried products?
Most of our freeze-dried items have a shelf life of 25 years when stored in a cool, dry place. Once opened, we recommend consuming the product within 6 to 12 months for optimal freshness.
How do I rehydrate freeze-dried food?
Simply add warm water to the product and let it sit for 5 to 10 minutes. The food will absorb the moisture and return to its original texture, flavor, and nutritional profile.
Do you offer bulk discounts for wholesale orders?
Yes, we specialize in wholesale distribution. Tiered pricing is available for bulk purchases, pallet orders, and long-term supply contracts. Please contact our sales team for a custom quote.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the continental US. Orders are typically processed within 2-3 business days, and delivery usually takes between 5-7 business days depending on your location.
Are there any preservatives added to the food?
No. The freeze-drying process naturally preserves the food by removing 98% of its moisture, eliminating the need for artificial preservatives, chemicals, or added salts.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or there is an error in your shipment, please contact us within 14 days for a replacement or refund.