Returns & Exchanges
Due to the perishable nature of our freeze-dried products, we prioritize food safety and cannot accept returns on opened food items. If your order is damaged or incorrect, please contact our support team within 14 days of delivery for a full replacement or refund.
Contact Support
Email our customer care team with your order number and a brief description of the issue regarding your freeze-dried goods.
Provide Documentation
Attach clear photos of the packaging and product labels if you are reporting damage or a shipping error.
Receive Authorization
Our team will review your request and issue a Return Merchandise Authorization (RMA) number if the items are eligible for return.
Resolution
Once approved, we will process your refund to the original payment method or ship out your replacement inventory immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing